Shipping policy
Overview
Gaya Home delivers furniture to supported areas within Semenanjung Malaysia. Delivery availability, charges and estimated timing depend on the delivery state, product type, order size, production schedule and delivery route.
Customers should confirm delivery details with our team before placing an order, especially for apartments, condominiums, high-rise buildings, restricted addresses or outstation locations.
Delivery Coverage
Gaya Home currently supports delivery within Semenanjung Malaysia, excluding islands and locations that our delivery team or logistics partners cannot reasonably access.
Excluded or special-arrangement areas may include islands such as Langkawi and other locations requiring ferry, special permit, unusual access or additional logistics arrangements.
If your address is outside our standard delivery coverage, please contact us before ordering.
Delivery Charges
Delivery charges may depend on delivery state, product type and order arrangement.
Current delivery guidance:
- Free delivery for Kuala Lumpur, Selangor, Putrajaya, Negeri Sembilan, Melaka
and Johor
- RM180 per set for northern Malaysia and Pantai Timur areas
Delivery fees should be confirmed with our team before order confirmation, especially for large orders, special locations, difficult access, remote areas or addresses outside normal delivery routes.
Estimated Delivery Time
Estimated delivery timing:
- Zone 1: Johor, Melaka, Negeri Sembilan, Kuala Lumpur and Selangor: 5 to 10
working days
- Zone 2: Pantai Timur and northern Malaysia areas: 10 to 21 working days
Delivery estimates are counted after order confirmation and may depend on product availability, production schedule, route planning, public holidays, weather, traffic and customer appointment availability.
Custom-made, pre-order or made-to-order products may require a longer timeline. Any special timeline should be confirmed with our team before ordering.
Delivery Appointment
Our team or driver may contact the customer before delivery to confirm date, time and address details. Customers must ensure someone is available to receive the product during the agreed delivery period.
If delivery fails because the customer is unavailable, address details are incorrect, building access is restricted or the product cannot be received, additional delivery charges may apply.
Building Access And Measurement
Customers are responsible for checking that the product can fit through the delivery path, including:
- Gate
- Lift
- Staircase
- Corridor
- Doorway
- Room entrance
- Ceiling height
- Parking and loading area
If the product cannot be delivered due to access limitations, cancellation, refund or free exchange may not be available. Additional charges may apply for special handling, re-delivery or alternative delivery arrangements.
Delivery Condition
Customers should inspect the product during delivery or as soon as possible after receiving it. If there is visible damage, wrong item or missing item, contact Gaya Home within 48 hours with clear photos and videos.
Please refer to our Return, Exchange and Cancellation Policy for the reporting process.
Delays
We will try to deliver within the estimated timeline, but delays may happen due to production issues, stock availability, transport scheduling, weather, traffic, public holidays, customer availability or other circumstances beyond our reasonable control.
If there is a material delay, our team will update the customer through WhatsApp or another available contact method.
Contact
For delivery questions, contact Gaya Home through official WhatsApp: