Privacy policy
Overview
This Privacy Policy explains how Gaya Home Furniture Sdn Bhd collects, uses, stores and protects personal information when you visit https://gayahome.com.my, contact us, place an order, make a payment, request delivery, or communicate with us through WhatsApp or other channels.
By using our website or providing your personal information, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect personal information such as:
- Name
- Phone number
- WhatsApp number
- Email address
- Billing and delivery address
- Order details
- Product preferences, fabric choices and customization details
- Payment confirmation details
- Messages, enquiries and customer service communications
- Device, browser, cookie and website usage information
We collect this information when you browse the website, submit a form, contact us, place an order, make payment, arrange delivery, or communicate with our team.
How We Use Your Information
We use personal information to:
- Respond to enquiries
- Confirm product details and order information
- Process deposits, payments and receipts
- Arrange delivery and delivery updates
- Provide customer service and after-sales support
- Manage returns, exchanges, cancellations or product issue reports
- Improve our website, product information and customer experience
- Prevent fraud, misuse and unauthorized transactions
- Comply with legal, accounting, tax and regulatory requirements
WhatsApp Communications
Gaya Home uses WhatsApp as an important customer communication channel. If you contact us through WhatsApp or provide your WhatsApp number, we may use it to reply to enquiries, confirm orders, send payment instructions, arrange delivery, provide updates and handle customer support.
Sharing Of Information
We may share necessary information with trusted parties who help us operate the business, such as delivery teams, payment service providers, website service providers, customer support tools, analytics providers, professional advisers or regulatory authorities where required.
We do not sell customer personal information.
Cookies And Analytics
Our website may use cookies, analytics tools, advertising pixels and similar technologies to operate the website, measure performance, understand visitor behavior and improve marketing. You may adjust cookie settings through your browser, but some website functions may not work properly if cookies are disabled.
Data Retention
We keep personal information for as long as necessary to process orders, provide support, comply with legal obligations, maintain business records and resolve disputes. When information is no longer needed, we will take reasonable steps to delete, anonymize or securely store it.
Accuracy And Access
Customers should provide accurate and updated personal information. If you need to update your details or ask about personal information held by us, please contact us through our official WhatsApp.
Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss or disclosure. However, no online transmission or storage method is completely secure.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this website.
Contact
For privacy questions, please contact Gaya Home through our official WhatsApp: