Return and Cancellation Policy: Ensuring Your Satisfaction

At Gaya Home, we aim to provide an enjoyable and satisfying shopping experience for our customers. While we are confident that you will love our products, we understand that sometimes, cancellations or returns might be necessary. To ensure a smooth process, we have outlined our return and cancellation policy below.

Cancellation Request: If you wish to cancel your order, please contact us immediately and provide the reason for the cancellation. We will review your request and determine the appropriate course of action.

Return Eligibility: To be eligible for a return, the product must not be damaged by the customer. The condition of the item will be assessed by Gaya Home, and the final decision will be at our discretion.

Return Timeframe: We accept returns and cancellations within 7 days of delivery. Please notify us within this period if you would like to initiate a return or cancellation.

Refund Process: Upon receiving your cancellation request, we will arrange for our delivery truck to collect the item from your location. Once we have received and inspected the returned product, we will process your refund. Please note that the refund amount will be subject to deductions for any necessary sales commissions from Google or Shopify.

Refund Timeline: Refunds will be processed within a reasonable time after the item has been collected and inspected. The refund will be credited to your original payment method, and you will be notified once the transaction is complete.

Our return and cancellation policy at Gaya Home is designed to ensure a smooth and hassle-free experience for our customers. We value your satisfaction and are committed to providing exceptional products and services. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.